If you would like to improve your sales substantially by wowing your customers with stunning displays, then this workshop is the vehicle to do that. It is proven that customers make up to 80% of their buying decisions based on visual stimulation. On average 30% of all purchases are unintended and made on the spur of the moment – i.e. displays promote this “buying with your eyes” approach to strong merchandising design elements. Don’t miss out on this great opportunity – book soon and see the rewards for yourself.

Who should attend:

This workshop is a step up from the Intro course that Dynamic Solution Synergies (Terry & Rick), have offered to SANA members before. Thus:

• If you have done the Intro course before and are hungry to learn more and stretch yourself then this is the course for you.
• If you have not done the Intro course but have been doing displays for some time or have a good understanding of the basics of design and displays you are welcome to attend (i.e. as long as you understand that it is always advisable to do the Introduction course first).
• This course will also greatly benefit nursery managers or owners that would like to be able to improve the displays and skills of their staff by learning how to identify basic design errors in displays, with the view to improving the quality of displays in your nursery.

Outcomes and Overview:

You will start with a refresher on design principles, where you will identify design principles and also learn to identify design principle errors, thereby learning how to correct them. Besides this you will learn:

• New information and analytical display skills
• New design styles
• Learn how to put story-boards together as planning tools to take you and your displays to the next level.

BASIC DAILY PROGRAMME

We are as excited as you to take you to the next level in displays!  Come along and have fun learning even more about displays!

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SANA Introduction to Creative Displays

1 day workshop

 If you would like to improve your ability to create beautiful displays in the garden centre then this workshop is for you.

Who should attend:

This workshop is intended primarily for sales staff working in a Garden Centre. This course will greatly benefit any staff who would like to be more creative and would like to improve their ability to do creative displays, (which of course, sells much more product). This is a great starting point for staff who have never attended a display workshop before and will also benefit staff that need to be taken to the next level in their displays but have not had formal training in displays. (Reading and writing skills are not necessary). The workshop covers:

• A brief introduction which describes how a designer uses the design principles in displays.
• The late morning and afternoon session will be used to practically test how well you understood the design principles i.e. you will do at least one display (this may be done in a group format). The trainer will guide each group along the way.

Outcomes and Overview:

The bottom line with regards to this workshop is that each learner will extend their knowledge and display skills. This will make them more confident to do great displays in your nurseries and will not only give the staff member a better self image and optimism in the garden centre – it will sell more product for you! Basic outcomes are:

• Understand how to use the design principles in their basic form
• Learn how to apply these principles to displays that sell more product
• Improve display building in the garden centre

Programme:

Remember: Learning should be fun in order for you to absorb it easily and to want to practice what you have learnt. Make no mistake; display workshops are LOTS of FUN.

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SANA Retail Selling Skills

Be the best salesperson you can be by learning selling skills that will make you more confident in your sales and help you to sell more. We all have the potential to be good at sales but we are sometimes shy and have often not been trained to sell. Selling skills are not difficult to learn, however you need to PRACTICE the skills you learn to become the best that you can be.

Cape Town:

Length: 1 day
When:  31 January – Cape Town
Where: Stodels Nurseries Head Office, Eversdal Road, Eversdal
Price : R200 per person
RSVP : Call Bransby on 0879454621or bransby@sana.co.za to book

Download the Booking Form Sellings Skills Cape Town 20180131

Gauteng:

Length: 1 day
When:  1 February – Gauteng
Where: SANA Plot 14 Summit Road, Knoppieslaagte
Price : R200 per person
RSVP : Call Bransby on 0879454621or bransby@sana.co.za to book

Download the Booking Form Selling Skills Gauteng 20180201

TRAINING WORKSHOPS 2017

SELLING SKILLS WORKSHOP

Be the best salesperson you can be by learning selling skills that will make you more confident in your sales and help you to sell more. We all have the potential to be good at sales but we are sometimes shy and have often not been trained to sell. Selling skills are not difficult to learn, however you need to PRACTICE the skills you learn to become the best that you can be.

Training dates in other regions:

• 4 May – Cape Town (venue to be confirmed)
• 17 May – KZN (venue to be confirmed)

Programme for the day

09h00   Registration

09h15   Introduction

• Prepare yourself for selling

11h00   Tea

• Approach the Customer
• Connecting with the Customer
• Selling to the Customer

13h00   Lunch

• Customer involvement
• Adapting the Sales pitch
• Closing skills

15h30   Complete Evaluation forms

16h00   End of day

Come along and have fun learning selling skills!

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SANA TRAINING WORKSHOPS 2016

If you would like to improve your basic identification and pest & disease control knowledge then this workshop will benefit you.

Who should attend:
This workshop is intended primarily for sales staff working in a Garden Centre. This course will greatly benefit staff being asked for solutions to garden pest and disease problems by their customers. It will also benefit staff not in sales but working with plants who want to understand and learn more about the most common pests and diseases affecting plants. It covers:

• 20 most common pests and 5 common plant diseases found in the garden. Each pest or disease will be shown pictorially on a power point presentation and the signs/damage caused & examples of plants most susceptible will be discussed (+/_ 3hrs).
• The afternoon session will be split up into 5 x 30 minute sessions each presented by one of the following suppliers: Ball Straathof, Efekto, Makhro Home & Garden, Protek and Starke Ayres. This will give them approximately 20 minutes to discuss some of their products and 10 minutes for questions.

Outcomes and Overview:
This will be a good starting point for staff that have not studied entomology or horticulture – since you will learn:

• How to identify pests by seeing them on screen
• Help to know what signs to look for and damage caused
• Learn how to control these pests and diseases
• Be more confident in sales and assist in your professionalism and sales.

Programme
08h30 Registration
08h45 Pests & Diseases presentation
10h45 15 minute Tea break
12h30 Lunch
13h15 Ball Straathof presentation
13h45 Efekto presentation
14h15 Makhro Home & Garden presentation
14h45 Protek presentation
15h15 Starke Ayres presentation
15h45 Complete evaluation forms
16h00 End of day

We hope that you come along and have fun learning about pests and diseases.

Download the application form here

SANA TRAINING WORKSHOPS 2015

February:
12 Social Media Training: Gauteng (SANA office)
25 – 26 Communication – KZN
26 Social Media Training – Cape Town

March:
18 Food Gardening: Gauteng (Doonholm Nursery)
26 Introduction to Creative Display: Gauteng

May:
2 Introduction to Creative Display: Cape Town
11 – 12 Communications: Gauteng

June:
3-4 Communciations: Bloemfontein
17 – 18 Communications: Cape Town

Sales, Customer service & Communication Training: 2014

The seasons are changing, our industry is changing and competition for the leisure rand is strong. Is your business ready for these changes? Are your sales team ready and eager to meet the demands of the customers, do they even know how to meet the challenges that the customers are asking of them daily (both in wholesale and retail)?

It is due to these challenges and requests from the industry that DSS have put together a fantastic 2 day training programme for SANA members to help equip themselves and their teams with the knowledge, skills and attitudes to make the business in which they work thrive. Apart from learning the skills to make your business grow and increase customer numbers and loyalty those that attend the course will have a “life-changing” experience!

KwaZulu Natal
Blackwood’s Garden Centre
22-23rd May 2014

Nelspruit
Montana Garden Pavilion
18-19 August 2014

AgriSETA Training

What is AgriSETA?

AgriSETA is the Agricultural Sector Education Training Authority. Their mission is to create and promote opportunities for social, economic and employment growth for agri enterprises, in conjunction with other stakeholders in agriculture, through relevant, quality and accessible education, training and development in both primary and secondary agriculture.

Through registering under AgriSETA for skills levy and paying the relevant contribution, SANA members assist this body in creating opportunities for training assistance in the primary agricultural fields.

Dr Di Goodwin, Education Portfolio member is actively involved in training initiatives and communication regarding courses and skills development training is sent to members via the SANA office. Please keep an eye out for this communication!

Are you registered under AgriSETA for the training levy?
How do you know if you are? Well you should be registered under the AgriSETA SIC code 11121 or 11120 which is for ALL Ornamental Horticultural products.

Should you be registered under AgriSETA rather than any other seta?
As an industry we determined the scarce and critical skills in Ornamental Horticulture and it was found that a critical constraint in our industry is the poor educational levels of a large proportion of our labour force (entry level). We also need plant production specialists and company supervisors. All future training has to be occupationally based and the following are occupations that have been identified as scarce and critical skills in Ornamental Horticulture for which training monies can be made available so if you are registered with AgriSETA you could benefit from AgriSETA’s Mandatory Grant:

Production Nurseries:

• Propogator
• Plant maintainer (incl. tasks related to watering, pest control, fertilization, pruning, weeding etc.)
• Planter/bag filler
• Selector/puller (incl. tasks related to plant ID, labeling etc)
• Stock controller/store room assistant
• Section head
• Nursery manager (incl. tasks related to planning growth programmes etc.)
• Pest controller (licensed)

Retail Nurseries:

• Sales person (sell, load trolley, costumer cars)
• Plant maintainer
• Stock (tasks related to receive, dispatch, control etc.)
• Cashiers
• Customer service (information to customers)
• Display person
• Nursery manager
• Plant manager

SANA Training Workshops … Where could you have got the money from to finance your staff’s attendance?
If your company has an annual turn-over of greater than R500 000-00 and you have completed and submitted your Workplace Skills Plan (WSP) correctly by the 30th June each year, you will receive from AgriSETA from the Skills Development Fund (SDF) the following amount:

• 1% of your payroll goes to SARS and of this 20% goes to the National Skills Fund (NSF) for job creation.
• Of the remaining 80%, 10% goes to running the SETA i.e. buying chairs, paying salaries, allocating bursaries etc.
• Of the 70% remaining 20% goes into the Discretionary Grant to achieve the targets of the Sector Skill Plan
• And 50% goes back to you, the employer, as the Mandatory Grant, if you submit your Workplace Skills Plan and annual training schedule.

Unfortunately, too many in our industry do not know how to go about training their staff or completing the WPS and so forfeit their Mandatory Grant contribution. All this unclaimed money is then added to the Discretionary Fund and the SETA uses it for further training of scarce and critical skills.

How can we as an industry benefit from the Discretionary Fund?
If you go on the Agriseta website www.agriseta.co.za you will see the following form: AGRISETA DISCRETIONARY GRANT AGREEMENT FOR BURSARIES, INTERNSHIPS, WORKPLACE EXPERIENCE AND APPRENTICESHIPS (BIWA)

Completing and submitting of this form from November to February every year enables you to:

• Apply for bursaries for your staff
• Employ for a year as interns, students who are still studying horticulture (Agriseta will pay up to R2750-00 per month towards their salary)
• Employ for a year, students who have completed their studies in horticulture and are looking for workplace experience (Agriseta will pay up to R2750-00 per month towards their salary)

All of these help improve the industry and the students that are entering it!

Again if all this money is not used, then a Surplus Fund is established, and the Seta can allocate it to “causes” that it feels is worthwhile! This is where the Ornamental Horticulture Supervisor course received its funding and it will be rolled out next year for Garden Centre Staff and again Growers.

So be proactive as there is money available for our industry if you just do your small part of filling out the necessary forms.

For any assistance, please contact Dr Di Goodwin on 0825573242 or e-mail pep@mwebbiz.co.za.

Sales, Customer service & Communication Training: 2013

The seasons are changing, our industry is changing and competition for the leisure rand is strong. Is your business ready for these changes? Are your sales team ready and eager to meet the demands of the customers, do they even know how to meet the challenges that the customers are asking of them daily (both in wholesale and retail)? It is due to these challenges and requests from the industry that DSS have put together a fantastic 2 day training programme for SANA members to help equip themselves and their teams with the knowledge, skills and attitudes to make the business in which they work thrive. Apart from learning the skills to make your business grow and increase customer numbers and loyalty those that attend the course will have a “life-changing” experience!

Dates:

26 – 27 March – Gauteng

19 – 20 June – Kwazulu-Natal

26 – 27 June – Free State

19 – 20 August – Cape Town

Workshop outcomes:

• Identify different communication styles

• Identify your own and customers communication style

• Learn how improve your communication style and how to address the different communication styles of your customer

• Read body language signals

• Match products and services to customers wants and needs

• Sell benefits not features • Sell up

• Add on sales

• Check that all the customers wants and needs have been met

• Role play communication styles

• Connecting to your customer

• Approaching your customer

• Use customers buying signals to effectively approach customers

• Identify opportunities that will improve sales

-Learning together & Team work

-Interactive discussion

-Knowledge and skill sharing with expert facilitators

FIRST AID TRAINING

We are well into the New Year and the much awaited…

The First Aid Level 1 is open for bookings!

Date : 21 and 26 February 2013

Duration of course : 2 days

Time : 8h30 – 16h30

Place : SANA Plot 14 Summit Road Knoppieslaagte – Midrand

Cost : R800-00 per person (excl VAT) includes:

• Level 1 manual (55 pages)
• Mouth piece, gloves & pouch
• Level 1 first aid certificate (valid for 3 years)
• (If member is a Discovery member 2500 vitality points)
• Tea, coffee and a light lunch per day

Course Content: all first aid essentials including:

• Adult and Child CPR & Choking
• Emergency scene management & safety
• Wounds, bleeding, burns, shock, vital signs, unconsciousness, fainting, fractures, bandaging, splinting Head & spinal injuries, impaled objects, head to toe vital signs, electrocution, patient history
• Basic bites & stings and poisonings

Please complete the attached booking form and send back to Gerdie before the 31st January 2013.

Spaces are limited so please book early. In case you aren’t convinced that this is the right way for you or your team to start the year…please take note of the following:

According to conditions set out in the General Safety Regulations to the Occupational Health and Safety Act (Act 85 of 1993), an employer must take “all reasonable steps” to ensure that employees (and even people visiting the premises) receive prompt First Aid treatment in the case of injury or emergency. This includes the training of employees in first aid skills by a recognized training institution. The Act requires that: In order for your company to pass a Department of Labour audit, 5% of the workforce on duty at any given time must be trained in First Aid by a company that is registered with the Department. Hope to see you there!

Click here to download the booking form.

Training Schedule 2013:

First Aid – Gauteng
Dates: 21 & 26 February
Venue: SANA
Cost: R800 p/per (excl VAT)

Sales, Customer Service & Communication – Gauteng
Dates: 26 – 27 March
Cost: R650 p/person (excl VAT)
Venue: To be confirmed

Sales, Customer Service & Communication – KZN
Dates: 19 – 20 June
Cost: R650 p/person (excl VAT)
Venue: To be confirmed

Sales, Customer Service & Communication – Bloemfontein
Dates: 26 – 27 June
R650 p/person (excl VAT)
Venue: To be confirmed

Sales, Customer Service & Communication – Cape Town
Dates: 19 – 20 August
R650 p/person (excl VAT)
Venue: To be confirmed