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DEPARTMENT MANAGER RETAIL – BUILDERS WAREHOUSE PORT ELIZABETH
Summary:
To achieve relevant sales, growth and margin targets through effective implementation of strategic plans and management of the department.
Key responsibilities:
Implement strategy, policies and procedures
- Ensure that you are always up to date on company strategy and that your department and team members always act in line with this strategy.
- Contribute to the formulation and effective implementation of your department’s strategy together with your sales manager and team.
- Ensure full understanding and correct implementation of the strategy in your team.
- Implement plans agreed with the sales manager in line with strategy and review implementation of these plans regularly with the sales manager.
- Ensure that you and your team members are up to date on all relevant company policies and procedures and follow up to ensure correct implementation of policies and procedures by your team.
Financial and budgeting
- Achieve agreed departmental budgets and targets obtained from your sales manager (sales, margin, cost/ expenses ratio, stock loss results, increase in promotional sales) through proactive management.
- Drive sales at article level.
- Ensure that targeted margin is achieved at article level.
- Implement controls and action plans agreed with your sales manager to ensure achievement of budgets and targets..
Operational tasks
- Implement and maintain all required operational standards (merchandising, ticketing, housekeeping, stock availability, service levels, pricing, promotional planning and execution, stock counts, staff dress codes, safety, customer service levels), as well as all company policies and procedures in your department.
- Conduct regular floor walks and PDRs with your team members to identify success and action required for improvement of operational standards and implement actions arising out of these.
- Ensure that you manage the areas contained in the following checklists in your department and that your team adheres to the required standards: LP department checklist, Admin managers’ checklist, Operations checklist, Regional operations managers’ checklists, Regional admin managers’ checklists.
Ensure market awareness
- Conduct ongoing analysis of market trends, competitors and customer needs and initiate action agreed with the sales manager arising out of the analysis.
Satisfy internal and external customers
- Ensure customer service excellence in your department through making sure that your team members are trained, signed off, coached, motivated, performance managed and reinforced to provide excellent service and thorough product knowledge.
- Be accessible to customers at all times, handling queries, requests and complaints effectively and efficiently, ensuring customer delight.
- Build customer relationships by implementing plans agreed with your sales manager to meet customer needs.
- Monitor and review the plans monthly with your sales manager.
- Build supplier relationships aimed at enhancing service levels.
- Ensure efficient and effective action, delivery and interaction with all internal customers.
Staff Management
- Ensure that the team structure is resourced by motivated and empowered staff and lead by sound performance management and transformational leadership practices
- Engage in Talent Management
- Develop Individual Development Plans to enable employee career plans
- Manage non-performance through performance process
- Manage Team Delivery based on performance plans
- Foster team building
- Ensure that the training, development and motivation of staff in the region is implemented as well as coach and mentor store managers to ensure that all staff are encouraged to maximize their capability and contribution
- Ensure optimum staffing levels are maintained
Requirements:
Minimum Academic, Professional Qualifications & Experience required for this position
- Grade 12
- 2-3 years related experience at Junior management level in a retail environment
- 2-3 years related experience in Ornamental Horticulture or Garden Centre Management
- Retail Management qualification will be an advantage
- Computer literate in MS Word, Excel and Outlook
- SAP + BI experience advantageous.
Competencies:
- Strategy execution
- Influencing and Communication
- Good Judgment
- Planning and improvement
- Building Relationships
- Execution and Achievement of Results
- Talent Management
- Adaptability
- Ethics and Compliance
- Customer/ Member centered
“Employment Equity Policy Requirements may be applicable”
Application closing date: 29 / 02 / 24
If you don`t hear from us within 14 days please consider your application unsuccessful.
Contact person for further information about this vacancy/forwarding of application:
Joy Erasmus: 0866 789 718 or joy.erasmus@builders.co.za
(Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position.
All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, where after it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process your information, please visit https://www.massmart.co.za/privacy-policy/ )